Behavioral Change and Baseline Training
Successful adoption of any new technology, including Microsoft 365, which brings new functionality and ways of working, requires behavioral change and a baseline of training to ensure effective use.
If traditional training methods—or no training at all—have hampered technology adoption at your organization, consider a new approach. For Microsoft 365, Robert Crane, principal at technology consultancy CIAOPS, recommends a “learning path” with staged, short-burst training on each application in the suite. This approach shows users new and better ways to accomplish their tasks.
Employees may be familiar with Microsoft Office and Windows, but Microsoft 365 includes a much broader set of tools that can overwhelm users—or be ignored if they don’t discover them on their own or know how to use them.
